The websites I chose were Pink Incense, Incense Incense, Chakra's Incense and HEM Incense. I chose the business pages that I did because they all appear to be in different stages of their process and I feel it is important to take in all aspects of the stages. One page is solidified and verified, while the others seem to be in various stages. I want to utilize this as a learning aspect to figure out what should and should not be done to properly reach my intended audience. I also only chose to follow incense pages since that is the field I am focusing on.
The only time I have experienced difficulty communicating with a business was when I had an issue with GroupOn. One of my products said it shipped to a completely different city (it was something I purchased for a friend). My friend was out of town at the time the item was delivered so I was unable to figure out if it made it or not. I was able to, through the app, get a refund eventually. I have seen social media make it easier for others to reach companies. I have never personally tried it. My experience is neither positive or negative since I haven't done it. If I had a business on social media, I would respond to positive comments with acknowledgment and appreciation. I would respond to negative comments by being apologetic and working to solve the issue. I would probably try to bring the negative commenter to direct messages, though.
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